Terms and Conditions 33l — Official Platform Usage Guidelines

Welcome to 33l. This document contains the Terms and Conditions ("Terms") governing the use of the 33l online entertainment platform, accessible via the official website at 33l.bar and the associated mobile app.

By accessing, registering, or using any part of the 33l platform, you hereby acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any provision herein, please cease using the platform immediately.

These Terms constitute a legally binding agreement between you ("User" or "Member") and 33l ("Platform", "We", or "Company"). We recommend that you keep a copy of this document for your reference.

To register and use 33l services, you must meet all of the following eligibility requirements:

• At least 18 years at the time of registration. 33l strictly prohibits the involvement of underage individuals in any form of gambling.
• Have full legal capacity to enter into a binding agreement under the laws applicable to you.
• Not residing in a jurisdiction that prohibits or restricts the use of online gambling services.
• Not currently under a self-exclusion from any gambling platform that has an agreement with 33l.
• Register in your own name and not on behalf of another person or corporate entity.

Each user is only permitted to have one (1) active account at 33l. Holding multiple accounts is a serious violation that may result in the termination of all related accounts and forfeiture of all balances.

During the registration process, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your identification document
• Exact date of birth
• An active email address that belongs to you
• A valid mobile phone number
• Other information required for the KYC (Know Your Customer) process

33l reserves the right to request identity verification documents at any time, including copies of your identification card, passport, or other supporting documents. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.

You are solely responsible for maintaining the confidentiality of your account password. 33l will not be held liable for any losses resulting from unauthorized access caused by your own negligence in safeguarding your login details.

33l supports multiple deposit methods including FPX, e-wallets (Touch 'n Go, GrabPay, Boost), bank transfers, DuitNow QR, and USDT cryptocurrency. Each method has its own minimum and maximum limits as displayed in the Deposit section of the platform.

Deposit:

• All deposits must be made from an account registered in your own name.
• Minimum deposit is RM10 (for most methods).
• 33l does not charge any processing fees for deposits.
• Deposit funds are typically credited instantly for FPX and e-wallets.

Withdrawal:

• The minimum withdrawal amount is RM50 for most methods.
• All withdrawals will be processed to the same method or account used for the deposit, or to an account bearing the same name as your 33l registration.
• 33l reserves the right to request additional identity verification before processing large withdrawals.
• Withdrawal processing times: e-wallet (15 minutes – 2 hours), bank transfer (up to 24 business hours), crypto (15 – 60 minutes).

33l offers a variety of bonuses and promotions from time to time. All such offers are subject to specific terms and conditions stated in each respective promotion. The following are general guidelines applicable to all 33l bonuses:

• Each bonus carries wagering requirements that must be fulfilled before wins derived from that bonus can be withdrawn.
• Only one (1) bonus may be used at a time unless otherwise stated.
• Bonuses are non-transferable between accounts.
• 33l reserves the right to cancel or modify any bonus offer without prior notice.
• Attempting to abuse the bonus system is a serious violation that may result in account closure.
• Bonus balances and any wins derived from them will expire if the wagering requirements are not met within the specified timeframe.

33l reserves the right to review any wagering activity deemed abnormal or inconsistent with the intent of the bonus program, and to take appropriate action including cancellation of the bonus and any associated wins.

All games offered on the 33l platform use a Random Number Generator (RNG) that has been independently audited by accredited international certification bodies, ensuring every game outcome is random and fair.

Specific rules for each game are displayed within that game's interface. Players are responsible for understanding the game rules before placing any bets. 33l shall not be liable for any losses resulting from a player's failure to understand the game rules.

In the event of a technical error or inconsistency in game results due to a technical disruption, 33l reserves the right to void the relevant bets and return the associated funds to the player's account. Wins obtained as a result of such technical errors may not be claimed.

For Live Casino, results determined by the dealer during a live session are final and cannot be disputed unless there is clear evidence of a verifiable dealer error confirmed through video recording.

The use of the 33l platform is strictly prohibited for the following purposes:

• Any form of fraud, including the use of unauthorized payment methods or false identity information.
• Use of automated software, bots, or any other technical means to gain an unfair advantage in games.
• Owning or using more than one account ("multiple accounts").
• Player collusion to cheat or manipulate the gaming system.
• Bonus abuse through any means.
• Money laundering or any other illicit financial activity.
• Any activity that violates applicable laws or regulations.

Closure by 33l: 33l reserves the right to close or suspend your account at any time and at our absolute discretion, without obligation to provide a reason, particularly if:

• You have breached any provision of these Terms.
• Suspicious or fraudulent activity has been detected on your account.
• You are found to be ineligible to register.
• You failed to provide the requested verification documents within the specified timeframe.

Closure by Member: You may request account closure at any time by contacting 33l customer support. Prior to closure, any remaining balance will be returned to you upon completion of the necessary review, subject to compliance with all relevant terms.

For self-exclusion purposes related to responsible gaming, please refer to the Responsible Gaming section within the 33l platform.

To the extent permitted by law, 33l shall not be liable for any direct, indirect, incidental, or consequential losses suffered by you in connection with the use of our platform, including but not limited to:

• Financial losses resulting from gameplay.
• Service disruptions due to technical issues, system maintenance, or events beyond our control.
• Unauthorized access to your account resulting from your own negligence.
• The accuracy, reliability, or content of information provided by third parties.

33l strives to ensure the platform operates without interruption 24/7. However, we cannot guarantee that the platform will always be free from technical disruptions or issues beyond our control.

33l is fully committed to the principles of responsible gaming. We recognize that gambling can become a problem for some individuals, and we take this responsibility seriously.

The 33l platform provides the following tools to help players stay in control:

• Personal deposit limit — set your own daily, weekly, or monthly deposit limits.
• Temporary self-exclusion — take a break from playing for a period of 24 hours to 6 months.
• Permanent self-exclusion — option to permanently close your account.
• Links to help resources — information on organisations that provide problem gambling support.

If you or someone you know is experiencing gambling-related issues, we encourage you to seek professional help. Further information is available in the Responsible Gaming section of the 33l platform.

The collection, use, and protection of your personal data is governed by the 33l Privacy Policy, which forms part of these Terms. By accepting these Terms, you also accept our Privacy Policy.

33l collects personal information necessary for account registration, identity verification (KYC), financial transaction processing, and compliance with legal obligations. All personal data is protected with 256-bit SSL encryption and handled to the highest data security standards.

We will not sell, transfer, or disclose your personal information to third parties without your consent, unless required by law or for legitimate payment processing purposes through our service provider partners.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any disputes arising from or related to these Terms shall be resolved through arbitration or the appropriate court under the relevant jurisdiction.

If any provision of these Terms is found to be invalid, unenforceable, or in conflict with applicable law, that provision shall be deemed severed from these Terms, while the remaining provisions shall continue in full force and effect.

33l reserves the right to revise, modify, or update these Terms and Conditions at any time without prior notice. Such amendments shall take effect immediately upon being published on the official 33l website.

It is your responsibility to review this page periodically to stay informed of the latest terms. Continued use of the 33l platform following any amendments constitutes your acceptance of the revised terms.

The "Updated" date shown at the top of this page indicates the date these Terms were last amended.

If you have any questions, concerns, or queries regarding these Terms and Conditions, please contact the 33l customer support team through the following channels:

• Live Chat: Available 24/7 directly within the 33l platform.
• Email: [email protected] (text display only, please contact via the platform)
• Telegram: Through the official 33l channels displayed on the platform.

The 33l support team is available to assist you 24 hours a day, 7 days a week in both Bahasa Melayu and English.