Your privacy is not merely a legal obligation to us — it is a responsibility we take wholeheartedly. Learn how 33l manages and protects every piece of information you entrust to us.
Six concrete measures we implement to ensure your data remains safe and in your control at all times.
All data transmitted between your device and 33l's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions worldwide.
Your personal data is stored on servers protected by strict physical and digital security layers. Access is granted only to authorised personnel on a need-to-know basis.
Our identity verification (KYC) process ensures your data is used only for legitimate and permitted purposes. Your KYC documents are handled with the highest level of confidentiality.
33l has never and will never sell, rent, or transfer your personal data to third parties for marketing purposes without your explicit prior consent.
You can manage your marketing communication preferences at any time. Choose the types of notifications you wish to receive and easily opt out of unwanted ones via your account settings.
The 33l Privacy Policy is designed in accordance with the Personal Data Protection Act (PDPA) and applicable international data protection standards to ensure your rights are always protected.
This Privacy Policy explains how 33l ("we", "Platform", or "Company") collects, uses, stores, and protects your personal information when you use the website 33l.bar, the 33l mobile app, and all related services ("Services").
We understand that sharing your personal information with any online platform requires a great deal of trust. That trust is something we do not take lightly. Every policy and procedure outlined here is not merely a legal formality — it is a genuine reflection of 33l's commitment to the privacy of every member.
By registering and using 33l's services, you agree to the collection and use of information as described in this Privacy Policy. This Policy should be read together with 33l's Terms and Conditions, which together form the complete agreement between you and our platform.
Important Note: If you disagree with any part of this Privacy Policy, please discontinue use of 33l's services. For any enquiries, our support team is available 24/7.
33l only collects personal data that is strictly necessary to provide a secure, fair, and high-quality service. The following are the types of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, ID card number | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Data | Payment methods, deposit & withdrawal records | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Gaming history, active hours, game preferences | Automatic |
| Communication Data | Customer support records, feedback | When applicable |
Your personal data is collected in several ways, depending on the nature of your interaction with the 33l platform:
33l uses your personal data solely for the following purposes:
33l will not use your data for any other purpose without first obtaining your consent, unless required by law.
33l does not sell your personal data. However, under certain circumstances, we may share some of your data with the following parties:
All third parties that receive your personal data from 33l are bound by strict confidentiality and data protection obligations. They are only permitted to use that data for purposes specified by 33l.
The security of your personal data is 33l's top priority. We implement a range of technical and organisational security measures to protect your data from unauthorised access, loss, destruction, or accidental disclosure.
The security measures we implement include:
Retention Period: 33l retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Data that is no longer needed will be securely deleted or anonymised.
While we implement comprehensive security measures, no system can guarantee 100% absolute security. Should any data breach involving your information occur, we will notify you within the timeframe required by law.
The 33l website and app use cookies and similar tracking technologies to enhance the user experience and help us understand how the platform is used. Cookies are small data files stored on your device when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the 33l platform.
As a data subject, you have certain rights regarding your personal data held by 33l. We respect and facilitate the exercise of these rights:
You may request a copy of the personal data we hold about you at any time through 33l customer support.
If your data is inaccurate or incomplete, you have the right to request a correction or update via your account settings or our support team.
You may request deletion of your personal data, subject to applicable legal data retention requirements.
You may object to the use of your data for direct marketing purposes at any time via your 33l account settings.
In certain circumstances, you may request that we temporarily restrict the processing of your personal data while an issue is being resolved.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
To exercise any of the above rights, please contact the 33l customer support team. We will process your request within a reasonable timeframe and inform you of the action taken.
33l's services are unsuitable for and not directed at individuals under the age of 18. We do not knowingly collect or process personal data of children.
Should we discover that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate action to delete that data and close the account in question.
If you believe your child has provided personal information to 33l, please contact our customer support immediately so we can take appropriate action.
The 33l platform may contain information relating to third-party services such as game providers and payment gateways. While we strive to partner only with those who maintain strong privacy policies, 33l is not responsible for the privacy practices or content of any third-party websites or services.
We encourage you to read and understand the privacy policy of every other service or platform you use, as their data practices may differ from those of 33l.
33l reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. You will be notified of any material amendments via:
The "Updated" date at the top of this page always reflects the date this Privacy Policy was last amended. Your continued use of 33l's services following any amendment constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how 33l handles your personal data, or to exercise any of your privacy rights, please contact our team through the following channels:
Our team will process privacy-related requests within 14 business days of receipt. For more complex cases, we will keep you informed of progress within that period.
For personal data-related requests, we may require identity verification beforehand to ensure the security and confidentiality of your information is fully protected.